FAQs

You are allowed to test out Flipside® for free for as long as you like. Our only requirements is that you work actively on your account and you are not using Flipside® in production. By default all new accounts expire after 7 days. You can always extend that by writing to our support team.

We know that Flipside® works – Thats why we are willing to give you a guaranteed 10x ROI. If we haven’t achieved that after one year of using Flipside® correctly we will refund you the amount needed to achieve a 10x ROI. You qualify by writing our support team and have them confirm that you use Flipside® correctly. When they confirm that you are qualified from that date forward and as long as you don’t do any major changes to your Flipside® setup – if you do that you need to get qualified again. Thats it, simple as it should be.

From day one, you will have access to our dashboard, which drills down not only how much is sold through Flipside, but also how we affect your key KPIs, such as number of Heroes and contributions.

Before you start we can give you a full demo of how Flipside® will perform on your audience.

Yes. Your plan is based on the combined usage on all of your sites. We don’t charge you for having additional sites. Actually, it’s beneficial, since you get a lower unit cost price.

Yes. Results from Flipside® can be styled just the way you like and integrated in any way you like. When rendered they are just as much a part of your site as any other element.

Yes. In fact, many of our clients do that. You can simply use a store as a development environment. That way you can test anything before releasing it to your live store.

If you exceed your current usage limit, you will receive a polite email from us asking you to upgrade. That’s it. Your shop will continue to function as usual, you will still be able to access your account and all your data will still be available to you.

No! All plans come with full 5-star support! You can contact us by chat, email, phone within support hours which is Monday to Friday 09:00 – 17:00 CET. We’ll pick up the phone when you call and answer email or chat right away.

You can read the complete Terms of Service here.